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After uploading the excel the allocations are done accordingly adn records get divided into 4 parts-:
Unassign-In unassign those records are visible which has been uploaded but has not been assigned to anybody because no user was found matching with that particular record working requirements adn enviroment. From here user can either remove the record from listing or can assign it to someone, For such thing COLLBOX allows manually-assign procedure where Admin can assign the record to the user's list available in the dropdown. After manually assigning the record the assigned record will be removed from here and will be visible on Auto-Assign page. This page features these below functionality-:
We have been using cams for over two years and the software has exceeded all our expectations, we wooked with many other platforms and for ease of using there is no better software on the market then cams.
Getting real-time agency bucket wise resolution status is just a click away.
You can get an operator started in less than four hours including your field force too
Packed with features. Automate from getting trails to claim paid / Reconciliation.
Easily integrate with IP pbx and call your customers right from CAMS with a click.
Forecasting monthly target as per the buckets or portfolio is easy to manage and track.
Complete user friendly UI and seriously no excel training needed to your people.
Security and control features as per user and portfolio levels to ensure proper allocation.
Dial right from the CAMS screen, converting the time lost in manual dials and misdials.
Field collector tracking / allocation & visit feedback from mobile application for faster results.
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